Returns & Exchanges

HOW DOES THE 100-DAY TRIAL WORK?

We have designed our bags to be the perfect travel companions. Beautiful and resilient, we give you 100 days to try it for yourself. If you decide that this is not the product for you, for whatever reason, send it back to us within the 100 day trial with Free Returns.

WHAT’S YOUR RETURN AND EXCHANGE POLICY?

If you decide that your Crocpak® product isn’t for you, you can return or exchange it anytime within the 100 day-trial period. Request a return by simply emailing us at hello@crocpak.com and we’ll take care of it for you. 

Crocpak® covers the cost of return shipping if you’ve bought from Australia.

If you reside outside of Australia you’ll need to cover the cost to return the product back to Crocpak® i.e. if you bought a case in a store in Australia, flew back home to the U.S. and wanted to return the bag, you’ll have to cover the shipping costs.

 We are unable to refund International and Express Shipping costs for change of mind returns or exchanges under the 100-day trial.

 To be eligible for a full refund ensure all original parts are included and settings are restored. Things we check for:

• The code of your case has been reset to 000.

 HOW DO I MAKE A RETURN OR EXCHANGE?

Simply email us at hello@crocpak.com and we’ll begin the process.