Find Quick Solutions and Helpful Tips.
At CrocPak, we understand that choosing the right adventure gear is an important decision. Whether you’re a seasoned traveler, weekend explorer, or just starting your outdoor journey, we want to make sure you have all the information you need. Below are some of the most frequently asked questions we receive about our products, services, and company.
If you don’t see your question listed here, feel free to reach out to us directly - our team is always happy to help!
General Questions
What makes Crocpak different from other outdoor gear brands?
At Crocpak, we prioritize durability, waterproofing, and stylish functionality. Our products are built to last in the toughest environments, combining premium materials with a sleek, modern design. We also have a strong commitment to sustainability - our gear is designed to reduce waste by lasting for years, unlike cheaper alternatives.
Are all Crocpak bags 100% waterproof?
Yes! All Crocpak bags are rigorously tested to ensure they are completely waterproof, even in extreme conditions. Whether you’re caught in a rainstorm or navigating rough waters, our bags will keep your gear dry and protected.
What materials are used in Crocpak products?
We use high-spec materials such as TPU-coated heavy-duty 840D Recycled Nylon, frequency welded seams to ensure our bags are both durable and waterproof. Our materials are chosen for their strength, longevity, and ability to withstand harsh outdoor conditions.
Where are Crocpak products manufactured?
Crocpak products are designed in Australia and manufactured with trusted partners overseas who share our commitment to quality, ethics, and sustainability. We work closely with our partners to ensure that every product meets our high standards.
What is the Crocpak mission?
Our mission is to provide people with reliable, stylish gear that protects their belongings and enhances their outdoor experiences. We aim to make the outdoors accessible to everyone by crafting durable, eco-conscious products that perform in any environment.
Product Queries
How do I know which Crocpak bag is right for me?
Choosing the right Crocpak bag depends on your adventure style and needs. Here’s a quick breakdown of our popular products:
- Voyage Roll Top Duffle: Ideal for extended trips and adventures requiring plenty of storage space. Also makes a great gym or swimming bag. I use it personally on a daily basis.
- Odyssey Roll Top Rucksack: Perfect for traveler's who need a lightweight yet durable bag for city and outdoor use.
- Roamer Tactical Sling Pouch: Great for shorter day trips or when you need quick access to essentials.
How should I care for my Crocpak bag?
Our bags are designed to withstand rugged conditions, but a little care will ensure they last even longer. After each adventure, we recommend:
- Wiping down the bag with a damp cloth to remove dirt and debris.
- Allowing the bag to air dry before storing.
- Avoiding prolonged exposure to direct sunlight to prevent material fading.
- If used in saltwater environments, rinse with fresh water to prevent corrosion on zippers and other metal hardware.
Can I take Crocpak bags as carry-on luggage?
Yes! Most of our bags, including the Odyssey Roll Top Rucksack and the Voyager Duffle, meet standard airline carry-on size requirements. Always check with your airline before traveling.
Are Crocpak bags suitable for both land and water adventures?
Absolutely! Our bags are designed for versatility. Whether you’re hiking in the mountains or kayaking downriver, Crocpak bags provide waterproof protection to keep your belongings safe in any setting.
Warranty and Returns
What is Crocpak warranty policy?
We stand behind the quality of our products, which is why we offer a 5 Year Guarantee on all Crocpak bags zips and seams. If you experience any manufacturing defects on the zips or seams for example, we'll replace your bag free of charge. Email hello@crocpak.com for the return address
What is your return policy?
If you're not 100% satisfied with your CrocPak purchase, you can return it within 100 days for a full refund or exchange. Items must be unused, email hello@crocpak.com for return address.
How long does it take to process a return?
Once we’ve received your returned item, we’ll process your refund or exchange within 5-7 business days. Refunds will be credited to your original payment method, and exchanges will be shipped out as soon as the returned item is inspected.
Additional Information
How can I stay updated on new product releases and special promotions?
You can stay updated by signing up for our newsletter or following us on social media. We regularly share exclusive offers, new product announcements, and adventure tips with our community.
How can I contact Crocpak’s customer service team?
We’re here to help! You can contact us via email at hello@crocpak.com, or by using the contact form on our Contact Us page we strive to respond to all inquiries within 24 hours.
What can I do if I have a question that’s not listed here?
Reach out on email at hello@crocpak.com we love hearing from our customers and we try to respond to all enquires with in 24 hours.
Still Have Questions?
We’re here to help! Whether you’re curious about our products, need assistance with an order, or want advice on which bag is right for you, our team is just a click away.
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